Support Specialist
Position Overview
The SIS Support Specialist will provide a high level of customer support in the areas of training and software support. As a Support Specialist you will assist customers in maintenance of their student data in compliance with state & federal requirements. You will also assist the Student Service department in meeting deadlines and objectives related to setup and data quality control in a timely manner and assist with state and federal reporting such as FSP, PEIMS, and CRDC.
Primary Functions
Review program coding for FSP and PEIMS reporting
Data entry as applicable to the client
Maintain required documentation electronically
Troubleshoot problems and beta-test new features
Be able to work on multiple tasks and meet deadlines
Assist customers and provide software support
Work with fellow employees and provide support if needed
Based on expertise level, participate in the on-call rotation for customer support
Create and update manuals as needed
Other duties as assigned
Qualifications
The desired candidate must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment. We also require several of the following attributes:
Demonstrated track record of working effectively within a collaborative and cohesive, team based environment
Excellent verbal and written communication skills
Outstanding customer service and organizational skills
Exceptional analytical, troubleshooting and problem solving skills
Positive, results oriented mindset
Ability to multi-task effectively and to consistently meet assigned deadlines
Self starter with ability to work well independently and in groups
Advanced computer literacy including knowledge of Microsoft Office Products is desired.
Experience with the following is highly desirable though not mandatory:
PK-12 Public School reporting and accountability requirements, or campus level experience
TEA Applications including TSDS, TREx, and FSP
Preferred Qualifications.Company OverviewHarris School Solutions (www.harris-schoolsolutions.com) specializes in delivering integrated information systems designed to meet the needs of the K12 Market. Our emphasis is on excellent service and innovative, quality product offerings. Harris Schools Solutions is a division of Harris, a company that has been providing complete Customer Information System (CIS) and Financial Management solutions to educational, municipal, and utility markets for over 30 years. Our track record speaks for itself. We are an experienced, solid company with proven solutions that are presently in use by over 9,000 customers across North America. We are the number one provider of powerful Financial and CIS solutions because of our specialized understanding of the industries we serve and our commitment to customer relationships. Harris is a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations. Harris is an EEO/AA/Disability/Veteran employer. #WeAreHarris
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
The SIS Support Specialist will provide a high level of customer support in the areas of training and software support. As a Support Specialist you will assist customers in maintenance of their student data in compliance with state & federal requirements. You will also assist the Student Service department in meeting deadlines and objectives related to setup and data quality control in a timely manner and assist with state and federal reporting such as FSP, PEIMS, and CRDC.
Primary Functions
Review program coding for FSP and PEIMS reporting
Data entry as applicable to the client
Maintain required documentation electronically
Troubleshoot problems and beta-test new features
Be able to work on multiple tasks and meet deadlines
Assist customers and provide software support
Work with fellow employees and provide support if needed
Based on expertise level, participate in the on-call rotation for customer support
Create and update manuals as needed
Other duties as assigned
Qualifications
The desired candidate must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment. We also require several of the following attributes:
Demonstrated track record of working effectively within a collaborative and cohesive, team based environment
Excellent verbal and written communication skills
Outstanding customer service and organizational skills
Exceptional analytical, troubleshooting and problem solving skills
Positive, results oriented mindset
Ability to multi-task effectively and to consistently meet assigned deadlines
Self starter with ability to work well independently and in groups
Advanced computer literacy including knowledge of Microsoft Office Products is desired.
Experience with the following is highly desirable though not mandatory:
PK-12 Public School reporting and accountability requirements, or campus level experience
TEA Applications including TSDS, TREx, and FSP
Preferred Qualifications.Company OverviewHarris School Solutions (www.harris-schoolsolutions.com) specializes in delivering integrated information systems designed to meet the needs of the K12 Market. Our emphasis is on excellent service and innovative, quality product offerings. Harris Schools Solutions is a division of Harris, a company that has been providing complete Customer Information System (CIS) and Financial Management solutions to educational, municipal, and utility markets for over 30 years. Our track record speaks for itself. We are an experienced, solid company with proven solutions that are presently in use by over 9,000 customers across North America. We are the number one provider of powerful Financial and CIS solutions because of our specialized understanding of the industries we serve and our commitment to customer relationships. Harris is a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations. Harris is an EEO/AA/Disability/Veteran employer. #WeAreHarris
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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