Technical Engineer - PINNACLE OFFICE GROUP (Waco, TX)
Company Description Job Description POSITION DESCRIPTION POSITION:
Technical Engineer DEPARTMENT:
Technical DATE PREPARED:
May 2014 POSITION DESCRIPTION:
Qualifications:
o Three years technical/service experience in office/computer equipment industry.
o Previous experience in the copier industry is a plus o Certifications in A+, Net+, and/or PDI
are desired o Excellent skill in repair, troubleshooting, set-up and installation of Electro-mechanical equipment and associated computer hardware equipment and software applications.
o Good knowledge of PC and MAC equipment and applications.
o Excellent oral, written, and customer service skills.
o Must be willing and able to conduct limited travel for training and assignments.
PRIMARY
Responsibilities:
o Responds to customer service or technical problem calls via dispatch telephone, fax and/or on site visit.
o Completes service reports and follow-ups on customer and other support visits according to reporting schedules.
o Schedules and completes assignments and calls in timely and efficient manner.
o Assists Sales Representatives with product training, demonstrations on site or at trade shows as dispatched or assigned.
o Attends training sessions to update and maintain required technical skills.
PRINCIPAL ACCOUNTABILITIES:
o Schedule installation and setup of all dealership products within assigned territory.
o Accurate and efficient record keeping and maintenance of repair contracts.
o Maintenance of effective customer relationships with end users.
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Technical Engineer DEPARTMENT:
Technical DATE PREPARED:
May 2014 POSITION DESCRIPTION:
Qualifications:
o Three years technical/service experience in office/computer equipment industry.
o Previous experience in the copier industry is a plus o Certifications in A+, Net+, and/or PDI
are desired o Excellent skill in repair, troubleshooting, set-up and installation of Electro-mechanical equipment and associated computer hardware equipment and software applications.
o Good knowledge of PC and MAC equipment and applications.
o Excellent oral, written, and customer service skills.
o Must be willing and able to conduct limited travel for training and assignments.
PRIMARY
Responsibilities:
o Responds to customer service or technical problem calls via dispatch telephone, fax and/or on site visit.
o Completes service reports and follow-ups on customer and other support visits according to reporting schedules.
o Schedules and completes assignments and calls in timely and efficient manner.
o Assists Sales Representatives with product training, demonstrations on site or at trade shows as dispatched or assigned.
o Attends training sessions to update and maintain required technical skills.
PRINCIPAL ACCOUNTABILITIES:
o Schedule installation and setup of all dealership products within assigned territory.
o Accurate and efficient record keeping and maintenance of repair contracts.
o Maintenance of effective customer relationships with end users.
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
