Patient Services Contact Center Representative
3.
4 Waco, TX Waco, TX Full-time Full-time Estimated:
$27K - $34.
2K a year Estimated:
$27K - $34.
2K a year 15 hours ago 15 hours ago 15 hours ago
Job Description:
Patient Services Contact Center Representative REPORTS TO:
Patient Services Contact Center Manager EDUCATION &
Experience:
High School Diploma or equivalent; Associate degree or higher preferred.
Minimum of one year contact/call center experience.
Healthcare contact/call center experience preferred.
SKILLS:
Take patient calls and provide accurate, satisfactory answers for their questions and concerns, schedule appointments, transfer patient's call to appropriate departments De-escalate situations involving dissatisfied callers, offering patient assistance and support Collaborate with other contact center personnel to improve patient experience Strong communication, both written and verbal Great active listening skills and proactive communication skills to meet patient needs and escalate as required Exceptional interpersonal and rapport building skills A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility implement changes quickly Comfortable working in fast-paced environments Troubleshooting skills Computer literacy Phone skills, including familiarity with complex or multi-line phone systems In-depth knowledge of a Waco Family Medicine services Ability to speak multiple languages, especially those common among callers PRIMARY DUTIES:
In addition to your current primary responsibility of current job position Answering inbound calls, assisting patients with scheduling appointments and general information.
Handle 70-100 inbound calls per day, accurately scheduling clinic visits Providing excellent customer service and empathy.
Using computer skills for data entry.
Ability to multi-task.
Gathering and reviewing patient medical information including demographics and medical insurance information as needed to assist with the call.
OTHER DUTIES:
Other duties as assigned by supervisor PHYSICAL AND MENTAL REQUIREMENTS:
Visual and auditory accuracy Shift length - 8 hours Indoor setting - Frequent use of computer Long periods of sitting Frequent use of telephone Continuous repetitive grasping and manipulation of both hands Continuous conversational communication Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
Occasionally working in confined, noisy, dusty areas Regular use of personal transportation Understand/carry out simple/detailed, oral/written instructions with retention Read and interpret detailed specifications.
TO APPLY:
Please visit our website at www.
wacofamilymedicine.
organd fill out an online application located under Careers.
Job Type:
Full-time
Benefits:
Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Work Location:
In person Patient Services Contact Center Representative.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Waco, TX Waco, TX Full-time Full-time Estimated:
$27K - $34.
2K a year Estimated:
$27K - $34.
2K a year 15 hours ago 15 hours ago 15 hours ago
Job Description:
Patient Services Contact Center Representative REPORTS TO:
Patient Services Contact Center Manager EDUCATION &
Experience:
High School Diploma or equivalent; Associate degree or higher preferred.
Minimum of one year contact/call center experience.
Healthcare contact/call center experience preferred.
SKILLS:
Take patient calls and provide accurate, satisfactory answers for their questions and concerns, schedule appointments, transfer patient's call to appropriate departments De-escalate situations involving dissatisfied callers, offering patient assistance and support Collaborate with other contact center personnel to improve patient experience Strong communication, both written and verbal Great active listening skills and proactive communication skills to meet patient needs and escalate as required Exceptional interpersonal and rapport building skills A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility implement changes quickly Comfortable working in fast-paced environments Troubleshooting skills Computer literacy Phone skills, including familiarity with complex or multi-line phone systems In-depth knowledge of a Waco Family Medicine services Ability to speak multiple languages, especially those common among callers PRIMARY DUTIES:
In addition to your current primary responsibility of current job position Answering inbound calls, assisting patients with scheduling appointments and general information.
Handle 70-100 inbound calls per day, accurately scheduling clinic visits Providing excellent customer service and empathy.
Using computer skills for data entry.
Ability to multi-task.
Gathering and reviewing patient medical information including demographics and medical insurance information as needed to assist with the call.
OTHER DUTIES:
Other duties as assigned by supervisor PHYSICAL AND MENTAL REQUIREMENTS:
Visual and auditory accuracy Shift length - 8 hours Indoor setting - Frequent use of computer Long periods of sitting Frequent use of telephone Continuous repetitive grasping and manipulation of both hands Continuous conversational communication Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
Occasionally working in confined, noisy, dusty areas Regular use of personal transportation Understand/carry out simple/detailed, oral/written instructions with retention Read and interpret detailed specifications.
TO APPLY:
Please visit our website at www.
wacofamilymedicine.
organd fill out an online application located under Careers.
Job Type:
Full-time
Benefits:
Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Work Location:
In person Patient Services Contact Center Representative.
Estimated Salary: $20 to $28 per hour based on qualifications.
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