Broadband Technician - Charter Communications (Richland Hills, TX)
Title:
Broadband Technician JOB SUMMARY MAJOR DUTIES AND RESPONSIBILITIES Adhere to TQA standards in accordance to company policy Follow security procedures to prevent any unauthorized services Ensure and record proper levels and signal quality within required specifications on active outlets; Verify no signal leakage or ingress is present in the drop network Escalate unresolved customer issues to supervisor Clean the premises of all debris and materials after the repair is complete Maintain accurate records including time worked, daily logs, gas sheets, as required; properly record all required information on data devices and/or work orders Operate communications device in accordance with company policies Operate Company vehicle in a safe and responsible manner.
Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results Assist with troubleshooting basic distribution problems associated with the RF, AC, DC portions of the forward and reverse plant as assigned by supervisor Assist with outage resolution as needed Adhere to industry specific, local, state and federal regulations, as applicable Know, understand and follow company policy REQUIRED QUALIFICATIONS Skills / Abilities and Knowledge Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts Ability to accurately measure distances, using tapes or other measuring devices Ability to carry, climb and operate extension ladder, (approx.
32 ft high and 90 pounds) Ability to climb poles using gaffs, hooks and climbing belt as needed Ability to differentiate between different sizes and colors of wires Ability to make cable connections in tight spaces by bending, reaching, twisting Ability to perform job from high places (i.
e.
poles and roofs) Ability to work while standing 50 - 70% of the time Ability to work with small components and wires to make cable connections Ability to use handheld communication devices and applications Ability to travel (including during inclement weather) to and from assigned territories and company facilities Familiarity with computer operating systems, and a myriad of consumer and commercial communications devices (e.
g.
, PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications Ability to complete documentation accurately Moderate understanding of IP networks Basic understanding of Time Division Multiplexing (TDM) Ability to operate appropriate computer or test equipment associated with position (e.
g.
signal level meters, ohm meters, etc.
) Related Work Experience/Training 6 months Advanced Broadband Installer or equivalent work experience Completion of appropriate Charter University Training according to the Broadband Technician Career Path Training Matrix, or equivalent work experience Certifications and/or Licenses PREFERRED QUALIFICATIONS Skills / Abilities and Knowledge Ability to use personal computer and software applications Knowledge of company products and services Experience with consumer education of products and services Education High School Diploma or equivalent work experience Certifications and/or Licenses Industry and vendor specific certifications and training (NCTI, SCTE) WORKING CONDITIONS This position works face to face with customers Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning so Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Broadband Technician JOB SUMMARY MAJOR DUTIES AND RESPONSIBILITIES Adhere to TQA standards in accordance to company policy Follow security procedures to prevent any unauthorized services Ensure and record proper levels and signal quality within required specifications on active outlets; Verify no signal leakage or ingress is present in the drop network Escalate unresolved customer issues to supervisor Clean the premises of all debris and materials after the repair is complete Maintain accurate records including time worked, daily logs, gas sheets, as required; properly record all required information on data devices and/or work orders Operate communications device in accordance with company policies Operate Company vehicle in a safe and responsible manner.
Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results Assist with troubleshooting basic distribution problems associated with the RF, AC, DC portions of the forward and reverse plant as assigned by supervisor Assist with outage resolution as needed Adhere to industry specific, local, state and federal regulations, as applicable Know, understand and follow company policy REQUIRED QUALIFICATIONS Skills / Abilities and Knowledge Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts Ability to accurately measure distances, using tapes or other measuring devices Ability to carry, climb and operate extension ladder, (approx.
32 ft high and 90 pounds) Ability to climb poles using gaffs, hooks and climbing belt as needed Ability to differentiate between different sizes and colors of wires Ability to make cable connections in tight spaces by bending, reaching, twisting Ability to perform job from high places (i.
e.
poles and roofs) Ability to work while standing 50 - 70% of the time Ability to work with small components and wires to make cable connections Ability to use handheld communication devices and applications Ability to travel (including during inclement weather) to and from assigned territories and company facilities Familiarity with computer operating systems, and a myriad of consumer and commercial communications devices (e.
g.
, PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications Ability to complete documentation accurately Moderate understanding of IP networks Basic understanding of Time Division Multiplexing (TDM) Ability to operate appropriate computer or test equipment associated with position (e.
g.
signal level meters, ohm meters, etc.
) Related Work Experience/Training 6 months Advanced Broadband Installer or equivalent work experience Completion of appropriate Charter University Training according to the Broadband Technician Career Path Training Matrix, or equivalent work experience Certifications and/or Licenses PREFERRED QUALIFICATIONS Skills / Abilities and Knowledge Ability to use personal computer and software applications Knowledge of company products and services Experience with consumer education of products and services Education High School Diploma or equivalent work experience Certifications and/or Licenses Industry and vendor specific certifications and training (NCTI, SCTE) WORKING CONDITIONS This position works face to face with customers Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning so Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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